Refund policy

OUR WARRANTY

All products come with a FREE replacement warranty for 7 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 7 days of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 7 days of delivery. We will arrange to deliver the correct items or a replacement
For defective or faulty products, please take photos or videos and email us via Contact us  - we will replace immediately
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

In order to receive a replacement, please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a replacement. Products can only be returned if they are damaged in transit.
Request your Return Authorization Number and by emailing us via Contact us form with the detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To ensure that your replacement reaches us, please use a traceable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please make sure you send the item back as a gift as we don't cover customs fees for returns). Returns must be initiated and shipped within 7 days of delivery; items returned after this window will not be accepted or refunded.

Upon the receipt of your package, your products will be examined and a replacement will be sent ASAP.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@goodlifebean.com

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed. 

We work hard with manufacturers to process your order quickly and efficiently, so you receive your product as soon as possible.  Orders cannot be interrupted once they have been placed. We process orders as soon as we receive them so cancellations are not possible.

If you forgot to add something to your order before it was placed, please place a separate order for the additional item.  It will ship to you in separate packaging and will have its own unique order number and tracking link.

Orders cannot be canceled once they are out for delivery.

Please Note: According to PayPal's policies, transaction fees are non-refundable for both merchants and buyers, as they are charges directly imposed by PayPal.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great services. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional statutory rights, including a 14-day cooling-off period where required by law.

Returned products must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

If you are located in the European Union, please note the following:

Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — except where the product is made to your specifications or clearly personalised.

Our products are custom-made to order. As such, they may fall under the exemption for goods made to a consumer's specifications (Article 16(c) of the EU Consumer Rights Directive), which means the standard right of withdrawal may not apply.

However, we will always honour returns for items that are damaged, defective, or incorrectly fulfilled, regardless of this exemption.

If you believe your order qualifies for withdrawal, please contact us at hello@goodlifebean.com within 14 days of delivery. We will assess each request individually.

Return shipping costs are the responsibility of the customer. A restocking fee of 10% of the order value may apply where a return is accepted.

How to Request a Return

  1. Email us at hello@goodlifebean.com with your order number and reason for return
  2. We'll respond within 2 business days
  3. If approved, ship the item back to us — return shipping is at your cost
  4. Refunds are processed within 14 days of receiving the returned item

Refunds

Approved refunds will be issued to your original payment method within 14 days of us receiving the returned goods (EU/UK) or approving your request.